Privacy Policy: Modern Diagnostic & Research Centre

This 'Privacy Policy' sets forth our commitment to respect your online privacy and recognize your need for appropriate protection and management of any Personal Information (as defined below) you share with us. The Privacy Policy applies to our MDRC INDIA Services available under the domain www.mdrcindia.com (hereinafter referred to as the 'Website'). By visiting the Website or going through the Privacy Policy, as detailed below herein, you agree to be bound by the terms and conditions of this Privacy Policy.
 

IF YOU DO NOT AGREE PLEASE DO NOT USE OR ACCESS THE WEBSITE.

The words 'you' or 'your' or 'User' or 'Customer' as used herein, refer to all individuals and/or entities accessing or using the Website for any reason. The words 'we' or 'us' or 'our' or the 'Company' as used herein, refer to the  Modern Diagnostic & Research Centre Pvt. Ltd. and/or any permitted assignees.

This Privacy Policy describes the information, as part of the normal operation of our Services; we collect from you and what may happen to that information. This policy Describes the usage of your information as much as possible on our Website, Services and our practices so that you can make informed decisions.

By accepting the Privacy Policy and the Terms of Use, which prescribes terms and conditions for use of Website or availing Services, you expressly consent to our use and disclosure of your Personal Information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and is subject to Terms of Use and the terms not defined here, have their meanings ascribed to them in the Terms of Use. 

This Privacy Policy and the Terms of Use are effective upon your visit of our Website or you going through the same. We encourage you to read the terms of the Privacy Policy and the Terms of Use in their entirety before you use the Website or avail of our Services.

1. Description

For the purposes of this Privacy Policy, the term 'Personal Information' shall mean any information that may be used to identify you including, but not limited to, (i) first and last name with salutation, a home or other physical address and an email address or other contact information, whether at work or at home, (ii) age and gender (iii) correspondence address (iv) physical, physiological and mental health condition (v) sexual orientation (vi) Medical Records and History.

The information essentially required for conducting the test may be gathered at the time when the patient gets registered at any authorized centre of the company.

2. Information we collect

When you use our Website, we collect and store your Personal Information on our secured server. Our primary goal in doing so is to provide a safe, efficient and customized experience to our Users. We only collect Personal Information about you that we consider necessary to deliver the service you have opted/paid for through our website.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. To fully use our Website, you will need to register using your Mobile Number & OTP, after which you may be required to provide us with your contact and identity information and other Personal Information as indicated on the forms throughout the Website and complete the Registration Process and avail the services of our website.

We may automatically track certain information about you based upon your behaviour on our Website. You agree that we may use such information to do internal research on our Users' demographics and medical history to better understand, protect and serve our Users. This information is compiled and analyzed on an aggregated basis. This information may include, but is not limited to, the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your Internet Protocol ('IP') address.
We use data collection devices such as 'cookies' on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. 'Cookies' are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a 'cookie'. You are always free to decline our cookies if your browser permits.

You agree that we may collect your IP address Website as a visitor to our Website. An IP address is a number that is automatically assigned to your computer when you use the internet. We use IP addresses to help diagnose problems with our server, administer our Website, analyze trends, track users' movement, gather broad demographic information for aggregate use in order for us to improve the Website, and deliver customized, personalized content.

3. Use of your Personal Information
You agree that we may use your Personal Information to facilitate the Services you request. You agree that we may use your Personal Information and other information we obtain on the Website or at the time of patient registration to: enable detailed examination of the medical tests conducted, inform you about online and offline offers, products, services, password retrieval and updates; customize your experience; enforce Terms of Use; and as otherwise described to you at the time of collection.

You agree that we may use Personal Information about you to improve our marketing and promotional efforts, to analyze site usage, improve the Website's content and service offerings, and customize the Website's content, layout, and services. These uses improve the Website and better tailor it to meet your needs, so as to provide you with an efficient, safe and customized experience while using the Website.

You agree that we may use your Personal Information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, services offerings, and communications relevant to your use of the Website. By accepting the Terms of Use and the Privacy Policy, you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to unsubscribe / opt out of the receipt of certain communications in your profile. You may make changes to your profile at any time.

4. Disclosure of your Personal Information
You agree and confirm that we do not rent, sell, or share Personal Information about you with other people (save with your consent) or non-affiliated companies except to provide products or Services under the Terms of Use or this Privacy Policy, or under the following circumstances:
1. To support our healthcare operations, such as performing quality checks on your testing, for teaching purposes, or for developing normal reference ranges for the tests we perform;
2. To respond to summons, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
3. To health department or any other Government body as and when required by them for collecting or processing health information of the state/country;
4. From time to time, to reveal general statistical information about our Website and visitors, such as number of visitors, number and type of services purchased, etc;
5. To transfer/disclose Personal Information about you to trusted partners, may or may not be for gain, to promote certain products/services for commercial purposes, without any prior notice to you.
Further, you agree that we may share your Personal Information for the following categories of activities from time-to-time

Advertisements
Website may aggregate (gather up data across all accounts) Personal Information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for other marketing and promotional purposes.

5. Access or change your Personal Information
You may review, correct, update or change your account information at any time. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Information through OTP verification with your registered mobile number.     
Your Personal Information shall be retained till such time as is required for the Purpose or required under applicable law, whichever is later.

6. Information security
The Company has implemented appropriate security practices and standards and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with the information assets being protected with the nature of business. Further, the Company takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data and restricts access to your personal data to the Company’s employees who need to have that information in order to fulfil your request or supply our services.

7. Other Websites
Our Website may contain links to other Websites. Please note that when you click on one of these links, you are entering another Website over which the Website has no control and will bear no responsibility. Often these Websites require you to enter your Personal Information. We encourage you to read the privacy statements on all such Websites as their policies may differ from ours. You agree that we shall not be liable for any breach of your privacy of Personal Information or loss incurred by your use of these Websites.

8. Changes to this Privacy Policy
We reserve the right to update, change or modify this Privacy Policy at any time. The amendment to this Privacy Policy shall come to effect from the time of such update, change or modification and the same will be published on this Website.

9. Disclaimer
The Company does not access, store or keep credit card data. All credit card transactions happen using Secure Server Software (SSL) for 128 bit encryption through third-party gateways and the Company plays no role in the transaction, except for directing the customers to gateways or the relevant webpage. Accordingly, the Company shall not be responsible or liable for any loss or damage due to any disclosure whatsoever of Personal Information or any other information collected by the gateways or such Websites.
The Company shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any Personal Information concerning the User's account and / or information relating to or regarding online transactions using credit cards / debit cards /cash cards and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used on such third-party gateways.

10. Governing law and Dispute Resolution
This Privacy Policy and Terms of Use shall be governed by and constructed in accordance with the laws of India only without reference to conflict of laws principles and disputes arising in relation hereto and shall be subject to the exclusive jurisdiction of the competent courts of New Delhi, India.

11. Contacting the Website
If you have any questions about this Privacy Policy, the privacy practices of this Website, you can contact our Customer Care at info@mdrcindia.com Dhruv Yadav at info@mdrcindia.com.